Just Call Me Erin Brockovich

posted by Laura : 11:19 AM

Have you ever been so mad/annoyed/ticked/peeved at a retailer that you wished awful things on them? Are you one to hold a retail grudge? I am. And that's why, in the spirit of the holidays, I decided to do something about it.

Sparing you the boring details, I'll just post the e-mail I fired off to Amazon.com yesterday morning after one such incident...

Date: Tue Dec 13 17:03:18 UTC 2005
Subject; HMD Feedback to Amazon.com
To: int-hmd-phones__ertyui@amazon.com
From: lmcusumano@hotmail.com
12/13/05 09:03:18

COMMENTS: I am very unhappy with my Amazon.com order. I ordered a Christmas gift on December 7, thinking that I could get it by the time I left to go home on December 18. When I went to check my order on December 13, it looked like it wasn't going to arrive until at least December 19 - almost two weeks after I ordered it! When I tried to change the shipping process to get the gift sooner, it became more expensive and would've taken LONGER to arrive. I called customer service, and while they were helpful, they couldn't do anything to change the shipping. I went online again and tried to cancel my order because I had found the SAME thing for LESS at Barnes and Noble -- AND I would get it in time -- but the website told me I now couldn't cancel my order because it was about to be processed today. Now, I have to buy the order twice, once at your competition's store and once with you. But I'm sure I don't have to tell you which one I will be returning as soon as I get it LATE for Christmas. Thanks for disappointing a first and last-time customer.

Now, stay with me here. Below is the e-mail Amazon's customer service drones wrote back to me, LESS THAN 24 HOURS LATER. I'd say that's R-E-D-E-M-P-T-I-O-N. Talk about bringing a corporate giant to its knees. I'm like a regular Erin Brockovich.

Does this mean I have to return my purchase at Barnes and Noble?

Thank you for writing to us at Amazon.com. First, let me tell you how sorry I am this apparent misunderstanding. Unfortunately, as you know, we can't cancel your order for "The Works : Anatomy of a City" because it's already in the shipping process. I've listed some options for returning or refusing the shipment below. I hope that one of these options will work for you. For this order, I see that the shipping method selected is our free Super Saver Shipping option. This option is for customers who are willing to wait a little longer to receive their items in exchange for free shipping. I apologize if this was misunderstood. As stated on our web site, when you choose Super Saver Shipping, you can expect your order to take a few days longer to leave our fulfillment center than if you had selected our standard shipping option. This extra time is reflected in your estimated shipment date and allows us to ship your order in the most cost-efficient way possible, and enables us to pass the savings, in the form of free shipping, on to you. I apologize if this time frame was not clear at the time you placed your order. The full details of the Super Saver Shipping option are listed here:
http://www.amazon.com/supersavershipping

We also recognize that you have a choice of retailers and are pleased that you first ordered from us. Unfortunately, we do not have a price-matching policy at this time; 34% is all we can currently take off of the list price of "The Works : Anatomy of a City." We realize that from time to time, our customers will be able to purchase a single item from another store at a lower price than ours. While we don't always beat the best available price on every product, we do offer deep discounts on many thousands of items. Also, note that in some cases our web site offers lower prices via the used and new offerings available from Amazon Marketplace sellers. For more information, please read our Marketplace help section:
http://www.amazon.com/o/tg/browse/-/537796/

We'll send you an e-mail to let you know when the order has shipped. I hope this information helps clear up any misunderstanding. Again, I'm sorry that I was not able to cancel your order. Thanks for your understanding.

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